Apply For Help

Step 1: Submit your application

Apply online here.

By email or telephone, you will speak with a trained adviser to discuss:

• What you are applying for

• Income, expenditure and savings

• Relevant documents e.g. recent bank statements, Royal Mail service, medical information and cost estimates

Step 2: Your application is processed

The advisor will prepare a report based on your application. They will submit this to the RHF panel.

The Fund follows careful guidelines to ensure awards are fair and consistent. An application is not a guarantee of assistance.

Step 3: A decision is made

It is possible to receive the outcome of your application within four weeks, although many decisions are made sooner.

If successful, the grant will be transferred to the relevant party shortly afterwards.

The grant you might receive is calculated on a case-by-case basis. This will be discussed with your caseworker during the application process.

As a small charity with limited funds, we carefully review each case on its individual merits. In order to do this, you will need to provide personal data which may include bank statements, proof of employment, housing and utility bills, and health documentation.

Unfortunately, we do not accept these applications. If your income does not cover your outgoings, we would recommend speaking with StepChange Debt Charity (0800 138 1111) or your local Citizens Advice Bureau.

The application process takes approximately 4 weeks. We are unable to provide immediate help unless there are exceptional circumstances such as a house fire. Please contact us for an informal discussion if you find yourself in a similar situation.

The Fund do not provide loans. If your application is successful, your grant does not need to be repaid.

The Fund’s decision is final. As a charitable grant, there is no entitlement. It does not form part of your contract of employment with Royal Mail or Post Office Ltd.

The Fund is a small charity with limited resources. It considers support for those facing unexpected financial challenges. The Fund does not provide ongoing financial support.

If your income does not cover your outgoings, we would recommend speaking with StepChange Debt Charity (0800 138 1111) or your local Citizens Advice Bureau.

If you are a third-party organisation, you can apply on behalf of a client with their consent.

We accept the SSAFA Form A and will ask for bank statements and proof of current or past service.

If you worked for BT at any time, please contact the BT Benevolent Fund.

Grants are made to the relevant third party, for example, your mortgage provider, landlord , a local Council or an independent retailer.

The Fund’s decision is final. As a charitable grant, there is no entitlement. It does not form part of your contract of employment with Royal Mail or Post Office Ltd.

Unfortunately we do not provide feedback on why an application has been unsuccessful. We consider each case on its individual merit. As a small charity, we ensure that we review all information provided by the applicant in a fair and consistent way. It is the applicant’s responsibility to ensure that their application is representative and comprehensive.