Privacy Policy

Welcome to www.rowlandhillfund.org, which is operated by Rowland Hill Fund (registered charity no. 207479),
whose registered office is at 148 Old Street, London, EC1V 9HQ, United Kingdom. Your use of this website is
subject to and governed by these conditions, so please read them carefully.

We know that your privacy is very important to you. We make it our business for it to be as important to us.

We aim to be as clear as possible about how and why we use information about you on this website.
If your questions are not fully answered by the information below, please contact us. We’ll be happy to help.

Our guiding privacy principles
Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices.
We also have a set of guiding principles which govern how we use the information that we collect about you
on this website.

These principles are:

  • We aim to continuously improve our website for you. We use information about you to help us to do this.
  • We give you control over the information that we hold about you, who is allowed to see it and how
    it is used.
  • We will not use your information for any other reason unless you specifically allow us to by choosing to
    select the opt-in boxes on our registration form.
  • We take all reasonable care to safeguard your information through security policies and secure
    business processes.

Why we collect information about you
To enhance or improve your experience on our website. When you indicate your preferences through our
registration forms or through your use of our site, we will use this information to personalise the site to
better meet your needs.

To provide you with information about products and services that we believe will be of interest to you.
We will only do this with your consent. You give us your consent by choosing to opt in on the registration form.
You can change your mind and remove or add your consent at any time by unsubscribing through the link on the
website or the link provided with the any electronic mailing.

To keep your information secure. To minimise the risk of unauthorised access to your information, we may use
some of your information to authenticate you when using the website and our customer service helpdesk.

How we collect information about you
We collect information directly from you, for example in our registration form

Who sees your information?
The information we collect through our website will be accessed and used by authorised personnel within the
Rowland Hill Fund unit. Your information will not be shared with the other companies within the Royal Mail group
or any other third parties without your consent.

How long do we keep your information?
We will keep your information that's necessary for us to provide you with a service you have requested through
this website for as long as it takes us to provide that service.

We will keep your contact details for as long as we have your consent to send you marketing information.

We will keep other information about you if it is necessary for us to do so to comply with the law.

Maintaining the information we hold for you
We aim to give you control over the information we hold about you. You can request details of all the information Rowland
Hill Fund holds about you, including on this website's databases, by contacting rowland_hill_fund@royalmail.com,
ringing us at 020 7250 2506, or writing to Rowland Hill Fund, 148 Old Street. London EC1V 9HQ.
We may charge a reasonable fee for dealing with your request.

You can of course request at any time that we correct any information we hold about you by contact us at the above address.

Keeping your information secure
We know that your privacy is very important to you and that you take the security of your information seriously.

We've implemented technology and security policies, rules and measures to protect the personal information we have
under our control, both on and off-line, from improper access, use, alteration, destruction and loss. Your information is
kept securely in our databases and offices. We only allow our employees and trusted contractors access to your
information, and then only if they need it for a specific authorised task. The computers on which we store your information
are kept in a secure environment.

We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure.
Please note that we will not be liable for any breach of security unless we have been negligent.

Links to other sites
This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not
responsible for their privacy practices or, site content, or the services they offer.

Telephone calls
If you call any of the customer service telephone numbers quoted on this website, we may record your call. These recordings
are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.